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Privacy Policy

The policy: This privacy policy is for the websites; www.cherwelloffice.co.uk served by Cherwell Office Supplies Limited, Jeffersons Business Centre, 6 South Bar, Banbury OC16 9AA and governs the privacy of users who choose to use them. It explains how we comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) [pre GDPR enforcement] and the PECR (Privacy and Electronic Communications Regulations).

This policy will explain areas of this website that may affect your privacy and personal details how we process, collect, manage and store those details and how your rights under the GDPR, DPA & PECR are adhered to. Additionally, it will explain the use of cookies or software, advertising or commercial sponsorship from third parties and the download of any documents, files or software made available to you (if any) on this website. Further explanations may be provided for specific pages or features of this website in order to help you understand how we, this website and its third parties (if any) interact with you and your computer / device in order to serve you. Our contact information is provided if you have any questions.

The DPA & GDPR May 2018

We and these websites comply with the DPA (Data Protection Act 1998) and already comply with the GDPR (General Data Protection Regulations) which comes into effect from May 2018. We will update this policy accordingly after the completion of the UK's exit from the European Union.

Information We Collect

We collect information about you when you register with and/or use our Websites. This may include your name, address, telephone number, email address and products which you have purchased, we will not ask for information which is excessive to our business requirements.

Information is also collected when you complete and submit online forms (such as product surveys) and whenever you email us your details.

We will not collect sensitive personal information about you without your explicit consent. We use 'cookies' to collect additional information about your visit to our Websites.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. As required by legislation, where applicable, this website uses a cookie control system, allowing the user to give explicit permission or to deny the use of /saving of cookies on their computer/device.

Cookies are small files saved to the user's computer’s hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit. However, you may not be able to use all the interactive features of our Website if cookies are disabled. This Website uses the following two types of cookies:

Session Cookies - these are temporary cookies which remain on your computer until you leave the Website and allow you to carry information across pages of the Website without having to re-enter information, all the information entered is immediately deleted.

Persistent Cookies - these remain on your computer after you leave the Website and the information is retained for your future usage.

Website Visitor Tracking

This website uses tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

This website may contain sponsored links and adverts. These will typically be served through our advertising partners, who may have detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send you to the advertiser’s website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computer’s hard drive. Users should therefore note they click on sponsored external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Downloads & Media Files

Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti-virus software or similar applications.
We accept no responsibility for third party downloads and downloads provided by external third-party websites and advise users to verify their authenticity using third party anti-virus software or similar applications.

Contact & Communication With us

Users contacting us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use. Where we have clearly stated and made you aware of the fact, and where you have given your express permission, we may use your details to send you products/services information through a mailing list system. This is done in accordance with the regulations named in 'The policy' above.

Email Mailing List & Marketing Messages

We operate an email mailing list program, used to inform subscribers about products, services and/or news we supply/publish. Users can subscribe through an online process where they have given their explicit permission. Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in 'The policy' above. Subscribers can unsubscribe at any time through an automated online service, or if not available, other means as detailed in the footer of sent marketing messages. The type and content of marketing messages subscribers receive, and if it may contain third party content, is clearly outlined at the point of subscription.

Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data.
Our EMS (email marketing service) provider is; Inprint and you can read their privacy policy in the resources section.

External Website Links & Third Parties

Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites.

URL shortening is a technique used on the web to shorten URL's (Uniform Resource Locators) to something substantially shorter. This technique is especially used in social media and looks similar to this (example: http://bit.ly/zyVUBo). Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding.
We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Who Do We Share Your Personal Data With?

We may share your personal data with the following third parties for the purposes set out in the table above:
  • Suppliers so that they can fulfil any order or request you make with us;
  • Financial or payment processors where you are trying to arrange a payment to or from us;
  • Service providers who provide database, IT and system administration services (such as Salesforce which is based in the USA);
  • Credit reference agencies and banks that perform credit checks in order to determine your credit worthiness when you apply to open a credit facility with us;
  • Courts, regulatory bodies or law enforcement agencies if required;
  • If we refer any dispute between us to the ODR Platform, and/or we agree to engage in any alternative dispute resolution (ADR) procedure with you through the Platform, then to the extent that your personal data is relevant to the dispute we may disclose it to the European Commission, as operator of the ODR Platform, and to any ADR provider appointed to deal with the dispute; and
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice. These parties may be based outside of the EEA.
These third parties are required to respect the security of your personal data and treat it in accordance with the law. We do not allow them to use your personal data for their own purposes unless it is incidental to the services they are providing to you on our request.

Social Media Policy & Usage

We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.

There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page.

Looking after your information

We take appropriate security measures in relation to the sensitivity of the information which we hold on you.

We will not hold your information on our systems for any longer than is necessary for us to meet the purpose of holding that information.

Where you have made us aware that the information that we hold about you is inaccurate or not up to date, we will update that information.

You have the right to request a copy of the personal information that we hold about you, address any requests to the Cherwell Office Supplies Administration Team at the contact address set out below.

If you have any questions about privacy, please contact: sales@cherwelloffice.co.uk. Alternatively, please write to us at:

Jeffersons Business Centre
6 South Bar,
Banbury
OX16 9AA

or telephone us on 01295 711117

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